Professional Qualifications (All Cisco certs valid through 07/2016)

 

VOICE / COLLABORATION

·   Passed CCIE Voice Written Exam

·   CCNP Voice (CCVP) – Cisco Certified Network Professional - Voice

·   CQS-CIPCES – Cisco Certified IP Communications Express Qualified Specialist

·   CQS-CUDS – Cisco Certified Unity Design Specialist

·   CQS-CUSS – Cisco Certified Unity Support Specialist

·   CQS-RICH - Cisco Certified Rich Media Communications Specialist

·   CQS-IPCCX - Cisco Certified IP Contact Center Express Specialist

·   CQS-IPTD – Cisco Certified IP Telephony Design Specialist

 

DATA

·   Passed CCIE Routing and Switching Written Exam

·   CCNP – Cisco Certified Network Professional

·   CCDP – Cisco Certified Design Professional

·   CCNA – Cisco Certified Network Associate

·   CCDA – Cisco Certified Design Associate

·   FOUNDSE - Cisco Certified Foundation Express Design Specialist

 

WIRELESS

·   CQS-WLSS – Cisco Certified Wireless LAN Support Specialist

·   Lectured to Cisco Academy CCNA class about Cisco wireless networks

 

SECURITY

·   CQS-CFWS – Cisco Certified PIX Firewall Qualified Specialist

·   CQS-VPNS – Cisco Certified VPN Qualified Specialist

 

OTHER

·   Bachelor of Arts in Economics from Wayne State University – December 1997

·   MCSE NT 4.0 – Microsoft Certified Systems Engineer

·   Defense Logistics Agency (DLA) IT2 Security Clearance – 2005

·   Passed Cisco Advanced IP Communications Lifecycle & Service Express Lifecycle Exams

·   Intermediate Spanish speaking and writing level

 

 

Work Experience

 

Cisco Voice Architect / Engineer

 

July 2007 – Current

 

·   Design, configure & support Cisco CallManager 4 - 11, CM Business Edition, Unity 4, 5 and 7 with Unified Messaging, IPCC Express 5 & 7, UCCX 10.5, CallManager Express 4, 7 & 8, Level 3, Cbeyond, Comcast SIP Trunking, Unity Express 2, 7 & 8, Unity Connection 2, 7 – 11, Informacast, multicast, wireless access points, Cisco & Linksys SIP Phones

·   Perform multi-step upgrades from CUCM, Unity, Unity Connection, CER, UCCX & Presence versions 5 - 8 to version 10.5 / 11 with VMWare on UCS B & C Series servers.

·   Provide admin and user training for CallManager 6, 7 & 8, Unity 4, 5 & 7, Unity Connection 2, 7 & 8, IPCC Express 5, routers and switches

·   Write technical document and perform vendor analysis for Cisco, Avaya & Interactive Intelligence VoIP systems, including technical, business and pricing pros / cons

·   Design, configure, implement and create support documentation for CallManager including MGCP, H323, SRST, QSIG, NFAS, calling search spaces, partitions, routing/translation patterns, single number reach

·   Design and configure QoS for voice, applications, hand-off to WAN carrier MPLS cloud, including lab testing with bandwidth simulators - SmartBits / IP Traffic Test & Measure

·   Integrate CallManager 6 with IBM LDAP, Microsoft Active Directory, Avaya Definity PBX & Avaya Intuity Voicemail

·   Create Cisco phone rollout / migration plan including Bulk Administration Tool process

 

 

Cisco Voice Architect / Consultant

August 2011 – December 2013

 

·   Designer, architect and consultant in 200,000+ endpoint environment with 40+ CUCM/CUC 8.5 clusters - one of the largest Cisco Voice deployments in the world

·   One of the lead engineers responsible for Avaya to Cisco MegaCluster migration strategy for the 15,000+  phone / 100+ Voice PRI headquarter campus

·   Responsible for Enterprise designs of the following technologies: CDR repository, PLAR, intercom, overhead analog paging/door lock, one-to-many paging, including vendor evaluation and lab testing

·   Responsible for creation and lab testing of the following documents/designs: UC architectural design decision, low level design, network implementation / configuration and migration strategy.

·   Trusted resource by management for evaluating / interviewing new architects. Mentored and created training guide for more than 10 new UC architects.

 

 

Network Engineer / Consultant

November 2005 – June 2007

 

·   Design, configure, implement and support Cisco small / medium business network solutions including Call Manager, Unity, Call Manager Express, Unity Express, QoS, 3560 Catalyst switches, Aironet 1242 access points, 1310 & 1410 wireless bridges, WLSE Express, 7920 wireless phones, Cisco ASA 5520 Firewall – including context firewalls, CSC Anti-X Module & Client VPN

·   Perform indoor and outdoor wireless site surveys with Air Magnet

·   Create voice, data, wireless and security bid proposals / configuration templates

·   Work with account managers in Cisco pre-sales role, including customer meetings

 

 

Network Engineer / Firewall Administrator

May 2005 – November 2005

 

·   Design and configure OSPF, Spanning Tree, VLAN and access-lists for Cisco 6509 switches, Cisco PIX Firewalls & HP Proliant Switches – HP NOC Team

·   Implement standards and procedures for cabling, network change control and server migration

 

 

 

Network Architect / Engineer

November 2004 – May 2005

 

·   Design and implement new core network for data center including Cisco 6509, 3750, 3560, 2950 switches, Cisco 2600 routers, Catalyst / IOS configuration, Cisco Aironet 1200 Wireless

·   Perform performance tuning and network monitoring with Solarwinds, analyze network traffic and troubleshoot IP routing issues

·   Configure QoS for Voice, Video and data including bandwidth planning

·   Responsible for technology / product evaluation and vendor relations

 

 

Network Engineer / Consultant, Nusoft Solutions

Bloomfield Hills, MI,  July 2004 – October 2004

 

·   Create network design proposals and implement Cisco PIX, VPN, WAN, switches, routers, firewalls, redundancy, routing, naming conventions, VLAN and IP addressing plans

 

 

Network Engineer / Architect / Consultant

October 1999 – July 2004

 

·   Engineer and implement two Cisco 6513 switches at data center

·   Migrate a data center from one location to another including circuit / router design

·   Perform cross-functional lead architect and project management role for projects that include network / firewall engineers and network hardware / operation teams

·   Engineer, optimize and implement:  Frame Relay, ISDN, T1, DS3, GigaMAN, SONET, NAT, access lists, OSPF, EIGRP, BGP, spanning tree for Enterprise LAN & WAN